Our Policies

Customer Care
No matter how large or small our customers each are given the same level of care and attention whatever the issue. Our fleet of engineers cover the UK daily which means that we’re able to react and respond to any issue usually within 24 hours. Similarly, any technical enquiry made over the phone is dealt with in a courteous and professional manner with one of our always available engineers. Our larger customer (20+ units) are appointed a dedicated account manager, this enables a single point of contact to request any account information, arrange any maintenance or simply answer any questions or receive any account documents this account manager would be completely knowledgeable on all elements of the contract. We have found this to be most welcomed by our larger customers who feel reassured knowing that when they call the relationship history is already known and understood.


You can download our GDPR policy.


Slavery and Human Trafficking

You can view our Slavery and Human Trafficking statement page.


If you require a copy of your terms and conditions for your rental/service contract please contact aqualeader head office who will be happy to assist.


Address: 105 Elm Drive, Hove, East Sussex. BN3 7JA. Registered in England and Wales No: 05018755

Tel: 01273 299 685  |  email: info@aqualeader.co.uk |  web: www.aqualeader.co.uk